What Ticket Buyers Want

What Customers Love about Online Event Ticketing Systems

As reported in a previous post, we recently surveyed 200 people and asked about a recent ticket buying experience. We asked several questions about how they felt about the event organizer’s online event ticketing system and the overall process for buying and receiving tickets. In analyzing the results, three questions were focused on were: What […]
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Box Office Systems Improvements Requested by In-Person Ticket Buyers

As reported in previous posts, we recently surveyed 200 people and asked about a recent ticket buying experience. This post focuses on what people said they would like to see improved with event organizers’ box office systems as it relates to in-person ticket purchases – i.e. situations where the customer travelled to the box office […]
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Improvements Ticket Buyers Want with Box Office Ticketing Software

As reported in previous posts, we recently surveyed 200 people and asked about a recent ticket buying experience. This post focuses on what people said they like to see improved with the event organizers’ box office ticketing software as it relates to online ticket purchases – i.e. situations where the customer is buying the tickets […]
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Seven Things Customers Hate about an Online Ticket Solution

We surveyed 200 people and asked about a recent ticket buying experience. We asked several questions about how they felt about the event organizer’s online ticket solution and the overall process for buying and receiving tickets. In analyzing the results, three questions were focused on were: What did you like about your ticket buying experience? […]
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Does Your Box Office Ticketing System Support What People Like?

As reported in a previous post, we recently surveyed 200 people and asked about a recent ticket buying experience. We asked several questions about how they felt about the event organizer’s box office ticketing system and the overall process for buying and receiving tickets. In analyzing the results, three questions were focused on were: What […]
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Ticket Buyers Prefer a Simple Ticketing System

Having just reviewed the 2011 Ticketing Software Satisfaction Survey on the Technology in the Arts website http://www.technologyinthearts.org/ was struck by how much the respondents value a simple ticketing system, and how features that many of us in the ticketing software business think are important are really not being asked for by the majority of respondents. Background […]
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Automate High School Drama and Musical Ticketing

Manual ticket sales and distribution have always had the penchant to cause headaches for the organizers of high school events such as annual dance, music, and theatre performances.  Yet, many high schools continue to use sell and administer tickets manually.  The tedious process of handling registrations, ticket distribution and confirming payments manually is never easy. […]
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